Thought Industries Helped Migrate Exterro Information With No Downtime

Exterro is a number one software program supplier for information danger administration options. The corporate serves a worldwide neighborhood of shoppers and companions, together with enterprise-grade, blue-chip firms within the legislation enforcement, banking, pharmaceutical, and authorized industries. These firms depend on Exterro’s companies to maintain their essential information secure and safe.

Confronted with an LMS that was deprecating its companies, Exterro wanted a brand new studying resolution that would ship on three guarantees:

• Securely and seamlessly transition 45,000 learners in 90 days with no downtime or interruptions in service.
• Assist the expansion and distinctive wants of their associate neighborhood.
• Present the partnership and performance to create an expertise that displays their model values whereas taking their studying enterprise to new heights.

Safe Onboarding With Velocity

With a looming deadline to transition from their outdated LMS to Thought Industries, Exterro confronted the daunting job of getting their new web site stay in 90 days. To make issues much more difficult, Exterro’s enterprise has distinctive wants for information safety and uptime.

“The Exterro platform may be very sturdy, it’s extremely dependable, and it is one thing that’s used on a minute-by-minute foundation by our prospects,” mentioned Exterro’s Vice President of International Coaching, Sarah Hargreaves. “We couldn’t disrupt the educational of any single pupil, placing them on pause whereas we went via a migration journey. That was a extremely essential factor for us. We did not need any downtime in any respect.”

The Exterro staff wanted to know that Thought Industries would take their onboarding course of as severely as Exterro treats its personal prospects. Information danger administration isn’t just one thing that Exterro delivers to its prospects. It is a requirement in all the things that they do. With the forms of shoppers they’ve, there must be full belief of their uptime and information safety administration.

After rigorous planning and a focus to element via the onboarding course of, the staff met its aim to be stay in 90 days. Based on Ms. Hargeaves, “The onboarding course of undoubtedly met our expectations. It was only a very nice and supportive expertise.”

The Significance Of Change Administration

Migrating 5000 learners with essential uptime necessities could be a daunting job. However the Exterro staff discovered a associate in Thought Industries, who was keen to lean in and guarantee expectations have been met at every stage of the onboarding course of.

“We had an enormous variety of learners…shifting something of that measurement, it will take some planning,” mentioned Ms. Hargreaves. “Issues will be very fast-paced with so many SaaS-based options to assist…there are a whole lot of shifting elements for lots of people. And people issues have been baked into how we needed to handle this undertaking.”

With such a excessive quantity of learners and delicate information to contemplate, change administration was prime of thoughts for each groups. “To embark on a major migration journey and transfer onto a brand new platform with nice UX and UI, we would have liked to make certain that all of the individuals concerned have been assured that nothing would go improper,” mentioned Ms. Hargreaves.

At first of the undertaking, the Exterro staff was admittedly nervous, as they needed to make certain the undertaking would unfold as anticipated. They did vital planning and held common evaluations as they moved via the undertaking. At every step, they stopped to take a look at how the method was working. They performed affect evaluation as they progressed, as they have been consistently fascinated by completely different eventualities that have been offered to them.

The Thought Industries undertaking supervisor that was assigned to Exterro invested time in understanding their wants and listening to the concepts and considerations in regards to the undertaking’s affect on their learners and their enterprise. Within the course of, it grew to become a relationship constructed on belief.

Serving A Companion Neighborhood

As a worldwide enterprise, Exterro helps an in depth channel neighborhood. Ensuring these companions can ship the identical stage of companies that Exterro offers its personal frontline prospects is essential to their success.

Thought Industries offers Exterro the power to create distinctive studying experiences for his or her workers, prospects, and channel companions utilizing Ti’s multi-tenancy resolution, Panorama. Every of those audiences can use their customized learner dashboards to “select their very own journey” and determine what coaching they want within the second.

The factor that actually units Thought Industries aside from the competitors is Panorama. Panorama has simply blown us away with its alternatives. Completely blown us away.

– Sarah Hargreaves, Vice President, International Coaching, Exterro

When new channel companions are invited into the Exterro Academy, they enter through a associate portal, a spot that has been designed for his or her expertise. The content material offered on these websites is branded by Exterro and designed solely for the usage of sure learners.

See the complete Exterro case research right here.